What is a crisis?
A crisis occurs when a stressful life event overwhelms a person’s ability to cope effectively with it. In this situation, a person may feel emotionally unbalanced, and usual coping mechanisms and problem-solving fail to bring back balance. The distress of a crisis event may disrupt a person’s ability to work, maintain caring connections to others or sustain purpose and meaning in life. We offer a wide range of crisis services to provide you with immediate assistance and ongoing care.
A crisis is different than an emergency, which is life-threatening and demands an immediate 911 response. The most important early response in an emergency is life preserving: securing physical safety, dealing with medical issues, removing the person from the source of danger and defusing physical violence. If you are in an emergency situation, please call 911.
Axis Health System is also part of the Colorado Crisis Services network, which offers an additional layer of support by phone. Please see information on Colorado Crisis Services in the box on this page.
Call for crisis help, 24/7
Call the hotline listed below in a mental health or substance use crisis situation. You will be quickly connected to local services and a team will respond immediately. Your crisis may be resolved through this phone call, or we may ask to meet you for a face-to-face evaluation. A crisis can occur at any time of the day or night, so that’s why we offer crisis services twenty-four hours a day, seven days a week.
- 24/7 Axis Health System Local Crisis Care Line: 970.247.5245
Regional Crisis Team
When it's best to have your crisis needs evaluated in person, our Regional Crisis Team is available to respond. During business hours, you have the option to walk in to any Axis Health System location. Outside of business hours – or at any time – you can call the 24/7 Axis Health System Local Crisis Care Line and our Regional Crisis Team will determine the best location for your evaluation. The Regional Crisis Team serves Archuleta, La Plata, Montezuma, Dolores and San Juan counties.
Located near the Mercy Regional Medical Center in Durango, our Acute Treatment Unit at Crossroads at Grandview offers 24/7 crisis stabilization for people 18 years and older. Our staff includes psychiatric providers, nurses, peers and behavioral health workers. They are prepared to help by offering psychiatric evaluation, identifying medication needs and initiating an immediate response. If you or a loved one is in need of short-term psychiatric stabilization, call one of the following numbers.