Axis Health System’s Patient Technology Support Specialist, Jordan Drelicharz, can help current patients get set up and connected for telehealth visits.


The pandemic pushed fast-forward on the development of telehealth services all over the world. For safety reasons, it suddenly became critically important to offer virtual visits to patients. Axis Health System staff sprinted into action in the early weeks of the pandemic and successfully set up access to primary care and behavioral health visits via video chat platforms. In patient surveys from August through October 2020, 95 percent of Axis patients reported they had a positive experience during a virtual visit.

The tricky part is that patients are having to learn to access video chat from their homes on personal computers or smart phones – sometimes with spotty Internet service in rural areas. Everyone is receiving a crash course in video communication. For some people, it can be confusing to know how to start using this technology. Axis Health System wants to make this process easier for patients, so a new position was created. The care team now includes a staff member dedicated to coaching patients on how to use digital tools and platforms.

“I’m here to support patients in their meaningful engagement,” said Jordan Drelicharz, Patient Technology Support Specialist. “Axis can safely provide technical services in times of illness or emotional concerns.”

Jordan can help patients with assessing Internet connectivity, setting up for a virtual visit or troubleshooting audio-visual concerns. He can assist current Axis patients who want help connecting to their clinic’s Patient Portal or getting ready for a telehealth medical visit. On the behavioral health side, he can also help patients set up a video chat for a scheduled teletherapy visit. Jordan has a degree in Physics and Mathematics, and has been with Axis for two years in EHR support, IT support and community engagement.

To prepare for a virtual visit, Jordan offers the following tips:

  • Fully charge your device (smartphone or computer).
  • Make sure you have an Internet connection.
  • Try this network testing link before your virtual visit: https://networktest.twilio.com/
  • Set up a place in your home that’s quiet and free from distractions.
  • Sit facing a window for natural light so your face is clearly visible.
  • Wear earbuds or headphones to clearly hear your provider.
  • Allow 10-15 minutes of time for troubleshooting when you call Axis for support.
  • Learn more with our Patient Guide to Telehealth Primary Care Visits.

“Friendly support for your technical needs is only a phone call away,” said Jordan. Call 970.335.2331 for assistance Monday through Friday from 8 a.m. to 5 p.m. Outside of business hours, please leave a message and Jordan will return your call as soon as possible.

For more information, visit our Telehealth page.