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Billing & insurance

We are dedicated to making sure everyone has access to our care. We accept a variety of payments and offer a sliding-fee scale for those who qualify.

Frequently Asked Questions

I don't have insurance. Can I still become a patient?

Yes. Axis Health System accepts self-pay patients at all of our clinic locations.  We offer a sliding fee scale discount program for uninsured and underinsured patients who qualify based on current Federal Poverty Guidelines.  If you have questions on the sliding fee scale, please call to learn more about your options, call our billing staff at 970.335.2342.

Can I use my dental insurance at the Axis Health System Oral Health Clinic?

We accept all patients at the Axis Health System Oral Health Clinic, but we do not accept dental insurance. If you would like to receive care, and you do have dental insurance, we can provide you information to submit your own claims. 

How does a sliding-fee scale work?

If you qualify, the sliding-fee scale discount program reduces your charges for services provided. Eligibility for the program requires patients to fill out an application, and provide proof of income and family size to determine eligibility for reduced fees. If you want to know if you qualify for the sliding-fee discount, it is important to complete and bring the Sliding-Fee Discount Application and two consecutive pay stubs (for all earners in the household) or the most recent year’s tax return to your first appointment. 

The sliding fee discount program does not apply to DUI services or Detox stays.

Do you take my insurance?

We accept a wide variety of private insurance, Medicare, Medicaid and Children’s Health Plan (CHP+) plans. We make every effort to bill insurances; but there are insurances that we do not contract with, which can result in you being responsible for full payment at the time of service. In these instances, we will collect the charge from you and then we will give you what you need to file for reimbursement from your insurance company.

Knowing your benefits is an important part of being a consumer of healthcare. Calling your insurance company before your appointment will help you know what to expect financially. The number to call can be found on your insurance card. Asking your insurance a few key questions goes a long way to making sure you know your financial obligations:

  • Is AHS “in network” with your insurance plan?
  • Is a prior authorization needed before your appointment?
  • What services are covered, and are there any exclusions you need to be aware of?
  • Does your deductible apply?

How do I know if I qualify for Medicaid?

We offer Medicaid application assistance and coordination. Ask the front desk staff to direct you to an AHS staff member who can help you. It is important to know that there are different qualifications for Medicaid if you live in Colorado or New Mexico, which may impact your coverage and payment amount. 

I have Medicaid. How does that work?

Medicaid is treated like any other insurance coverage. Depending on the services you receive, you may or may not have a small co-pay. When a co-pay is required, it will be due at the time of service.


What payments do you accept?

We accept credit/debit cards, personal checks or cash. Payment is expected at the time of service. Give us a call if you need to make payment arrangements. 

What are the Axis Health System services most frequently used and what are the charges associated with them?

Providers are required by law to post their most frequently used services and the costs associated with them.  Click here to see Axis Health System’s top 15 most frequently used services and costs. For additional clarification, please call our billing department.

What if I cannot pay my entire bill at the time of service?

We will accept partial payment at the time of service and send a bill for the balance due. Payment for outstanding balances is expected within 30 days of the service. To speak to one of our billing specialists and learn more about your options, call 970.335.2342.

Will my financial information remain confidential?

We receive funding from local, state, federal and grant-funding sources that require AHS to collect financial information (income and insurance information) from our patients in order demonstrate compliance with federal and state requirements and for AHS to continue to receive this funding. This information is not shared outside of the normal course of healthcare operations. Under HIPAA, AHS is permitted to use and/or disclose health and demographic information to support billing and collection from appropriate payers as part of the healthcare operations.

Axis Health System will make a meaningful difference in the health of Southwest Colorado residents by integrating all aspects of healthcare and treating the whole person.