Regional Crisis Center – Durango

(Formally Crossroads at Grandview) 

Info & Hours

Mental Health Services

Monday – Friday
8:00 a.m. to 5:00 p.m.

Crisis Services
24/7 Axis Care Line: 970.247.5245

Axis Health System Patient Portal

The Axis Patient Portal is an online service available to Axis Healthcare patients. First, set up your secure and confidential access through the front desk at the clinic. After that, you can access your medical records anytime, anywhere. You can view your secure information from any Internet-enabled device. For example, this includes lab orders, test results, procedures, medication lists and vital signs. You can also privately message your health care providers.

Your care options

Everybody hurts sometimes. Life can knock you off balance and make you feel overwhelmed. We are here to help you through a crisis. A variety of kind, experienced staff members at Regional Crisis Center – Durango offer different types of care to help you feel stable.

Acute Treatment Unit

Our Acute Treatment Unit (ATU) provides short-term crisis stabilization. It is avaliable for people over age 18 who need to access mental health services quickly. From the minute you enter our facility, you’ll experience a sense of calm, safety and caring. The ATU will help you regain stability and return to your daily activities. We can help with options such as: psychiatric and medication management, Dialectical Behavioral Therapy (DBT) and wellness education. In addition, we offer individual and group therapy, case management and transitions services. In the case of a medical emergency, the ATU is conveniently located next to Mercy Regional Medical Center. The ATU allows you to stay close to home and support systems. It is an alternative to traditional inpatient psychiatric hospitalization, which is located outside our region. We accept most private insurance, Medicare and Medicaid.

Detox Unit

The Detox Unit is a place for people to safely withdraw from substances, including alcohol and drugs. It is an open, shared environment for people over age 18. First, Detox staff members closely monitor withdrawal symptoms. Second, they support patients through the process. Finally, they offer referrals to community resources. The facility is close to Mercy Regional Medical Center and our Regional Crisis Team. Therefore, this allows for quick emergency responses or assessments.

Regional Crisis Team

When someone is emotionally overwhelmed, they may need to be evaluated in person. Our Regional Crisis Team can help. During business hours, people can access mental health services by calling or walking in to Regional Crisis Center – Durango. In addition, you can walk in to any Axis Health System location. Outside of business hours – or at any time – you can call the 24/7 Axis 24/7 Care Line at 970.247.5245. The Regional Crisis Team will determine the best location for your evaluation. This team serves Archuleta, La Plata, Montezuma, Dolores and San Juan counties.

Todas nuestras sucursales ofrecen servicios de interpretación por teléfono y video para asegurarnos que tus necesidades médicas se cubran de forma amable y profesional. Haz clic aquí para obtener más información en español sobre cómo registrarte como paciente, así como también información sobre facturación, seguro de salud y nuestra escala móvil de tarifas.

To access interpretation services call 970.335.2288; or if you are deaf or hard of hearing, please call 800-656-3656 for Colorado TTY services. Expect a short delay as our staff connects you with an interpreter.

We are happy to discuss billing and insurance options with you.  Please call us to learn more about options that are available to you.

We accept Medicaid at all locations.

For billing and insurance questions, click here.

Need Help Now?

Our team can help you while you’re waiting for a scheduled visit. You don’t have to be in crisis. We are here for you day and night. Call the Axis 24/7 Care Line to talk about your mental health concerns. 970.247.5245.  You will be quickly connected to local services and a team will respond immediately. Professional and compassionate care providers will answer your call 24 hours a day, seven days a week.

After-Hours Medical Consultation:

In the event of a medical emergency, dial 9-1-1 or go to the nearest emergency department or hospital. If you have an after-hours medical concern (that is not a medical emergency), call 970.247.5245 to talk with a Registered Nurse (RN).