Paying for your care

Axis Health System billing accepts a variety of payments.
We are dedicated to making sure everyone has access to our care.

Axis Health System billing options include a sliding-fee scale.

If money is tight, you may qualify for our Sliding Fee Discount Program

Axis Health System offers a Sliding Fee Discount Program to people who qualify based on their family household size and income. The Sliding Fee Discount is designed to provide discounted care to people who have no means, or limited means, to pay for services.

Contact our Billing staff

Call: 970.335.2342
E-mail: billing@axishealthsystem.org
Mail payments:
Axis Health System Billing Department
P.O. Box 1328
Durango, CO 81302

Frequently Asked Questions

Q: I don’t have insurance. Can I still become a patient? 

A: Yes. Axis Health System Billing accepts self-pay patients at all of our clinic locations.  We offer a sliding fee discount program for uninsured and underinsured patients, based on family size and income (per the current Federal Poverty Guidelines). If you have questions about the sliding fee discount program, please call to learn more about your options, call 970.335.2342.

Q. Do you take my insurance? 

We accept a wide variety of private insurance, Medicare, Medicaid and Children’s Health Plan (CHP+) plans. We make every effort to bill insurances; but there are insurances that we do not contract with, which can result in you being responsible for full payment at the time of service. In these instances, we will collect the charge from you at the time of service. We will be happy to bill your insurance as a courtesy and inform them of your payment to us. 

We accept all patients at our two dental clinics (Durango Oral Health Clinic and Cortez Oral Health Clinic). We accept Medicaid and various private insurances and have the Sliding Fee Discount Program available for eligible patients. Please contact the clinic front desk for more information.

Knowing your benefits is an important part of being a consumer of healthcare. Calling your insurance company before your appointment will help you know what to expect financially. The number to call can be found on your insurance card. Asking your insurance a few key questions goes a long way to making sure you know your financial obligations:

  • Is AHS “in network” with your insurance plan?
  • Is a prior authorization needed before your appointment?
  • What services are covered, and are there any exclusions you need to be aware of?
  • Does your deductible apply?

Q. How does a sliding-fee scale work?

Axis Health System offers a Sliding Fee Discount Program to people who qualify based on their family household size and income. The Sliding Fee Discount is designed to provide discounted care to people who have no means, or limited means, to pay for services offered by Axis Health System. For details on how to apply click here. The  Sliding Fee Discount Program does not apply to DUI services or Detox stays.

Q. Can I use my dental insurance at your clinics that provide this service?

We accept all patients at our clinics that provide dental care. We accept Medicaid and various private insurances and have the Sliding Fee Discount Program available for eligible patients. Please contact the clinic front desk for more information.

Q. How do I know if I qualify for Medicaid?

We offer insurance enrollment assistance for Health First Colorado (Medicaid), Medicare and other insurance options through Connect for Health Colorado. Ask the front desk staff to direct you to an AHS staff member who can help you. It is important to know that there are different qualifications for Medicaid if you live in Colorado or New Mexico, which may impact your coverage.

Q. I have Medicaid. How does that work? 

Medicaid is treated like any other insurance coverage. Depending on the services you receive, you may or may not have a small co-pay. When a co-pay is required, it will be due at the time of service.

Q. What payments do you accept?

We accept credit/debit cards, personal checks or cash. Payment is expected at the time of service. Give us a call if you need to make payment arrangements. Payments for primary care may be made through your Patient Portal as well.

Q. Will my financial information remain confidential? 

We receive funding from local, state, federal and grant-funding sources that require AHS to collect financial information (income and insurance information) from our patients in order demonstrate compliance with federal and state requirements and for AHS to continue to receive this funding. This information is not shared outside of the normal course of healthcare operations. Under HIPAA, AHS is permitted to use and/or disclose health and demographic information to support billing and collection from appropriate payers and/or collection services as part of the healthcare operations.

Q. What if I can’t pay my entire bill at the time of service? 

We will accept partial payment at the time of service and send a bill for the balance due. Payment for outstanding balances is expected within 30 days of the service. To speak to one of our billing specialists and learn more about your options, call 970.335.2342.

Q. What are the Axis Health System billing services most frequently used, and what are the charges associated with them?

Providers are required by law to post their most frequently used services and the costs associated with them.  Click here to see Axis Health System Billing top 15 most frequently used services and costs. For additional clarification, please call our billing department.

INSURANCE TERMS

Explanation of Benefits (EOB)

An EOB is the notice you receive from your insurance company after receiving services from healthcare provider. The EOB tells you what the service was, what was billed, the payment amount approved by your insurance, the amount that was paid to the provider and what you are required to pay under this contractual arrangement

Co-payment

A co-payment is the amount you pay when you go to a healthcare provider. Providers collect co-payments at the visit. Co-payment amounts are listed on your health insurance card. In some instances, amounts above the co-pay may be required, depending on your plan, the services and your deductible and/or co-insurance requirements.

Deductible

A deductible is the annual expense you are required pay before your health insurance pays anything. Deductibles do not apply to all services, so it is important to understand your plan and its coverage. For example, your plan may require that you pay the first $1,000 of your healthcare bills before your health insurance pays anything. Your out-of-pocket cost is based on the total amount that your insurance has allowed for the visit – not on the clinic charges. In instances where the services you are receiving are subject to your deductible, you will be financially responsible for the charges until you have met your deductible. Once the deductible is met, the insurance company will then begin to pick up some of the financial responsibility for the services.

Co-insurance

Co-insurance is a percentage of the healthcare bill that you pay. Some plans have a co-insurance requirements for which you are financially responsible. For example, under plans with 80/20 arrangements, you are responsible for paying 20% of the allowable charge, and your insurance company pays the other 80%. Your out-of-pocket cost, in this example the 20%, is based on the total amount that your insurance has allowed for the visit – not on the clinic charges.

Axis Health System is a provider of Colorado Crisis System Services. Funded in part by the Colorado Department of Human Services. 

Axis Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Axis Health System does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. For more information, click here.